Issue: 2023/Vol.33/No.2, Pages 99-119
INTEGRATING QUEUE THEORY AND MULTI-CRITERIA DECISION-MAKING TOOLS FOR SELECTING ROLL-OVER CAR WASHING MACHINE
Mehmet Ozcalici
Cite as: M. Ozcalici. Integrating queue theory and multi-criteria decision-making tools for selecting roll-over car washing machine. Operations Research and Decisions 2023: 33(2), 99-119. DOI 10.37190/ord230206
Abstract
The study aims to develop a decision-making framework by integrating queuing theory and multi-criteria decision-making (MCDM) tools, namely TOPSIS, EDAS, CoCoSo, and TODIM to select a roll-over car washing machine for an oil station. The queue, technical and financial characteristics of the alternatives are added to the decision-making process. The decision matrix includes five criteria and five alternatives. One million weight sets are created randomly, and MCDM techniques are applied to interpret the results statistically. Results indicate that Alternative 3 is statistically superior to the others. The proposed procedure can help decision makers to make decisions when expert knowledge isn’t available, and it can be applied for other purposes by making small changes.
Keywords: queue theory, multi-criteria decision-making, TOPSIS, EDAS, CoCoSo, TODIM
Received: 6 May 2022 Accepted: 14 March 2023
Published online: 24 June 2023